1. How long does it take to receive my IPTV subscription after purchase?
Once your payment is confirmed, your IPTV subscription details are usually delivered to your registered email within a few hours. In rare cases, it may take up to 24 hours depending on server load.
2. How will I receive my IPTV login details?
All subscription details, including login information or M3U links, are sent directly to your email. Please make sure to check your spam or promotions folder as well.
3. What devices are compatible with your IPTV service?
Our IPTV subscriptions are compatible with almost all major devices including Smart TVs, Android boxes, MAG, Fire Stick, Windows, macOS, Enigma, and mobile devices.
4. What should I do if my IPTV line isn’t working?
First, restart your device and internet connection. If the issue continues, try testing your line on another device. If the problem persists, contact us by email for support.
5. Can I use one IPTV subscription on multiple devices?
No, one subscription works for one device at a time. Using the same line on multiple devices simultaneously can result in disconnection or termination.
6. What happens if a channel or VOD stops working?
Server providers occasionally perform updates or maintenance. Some channels or movies may become temporarily unavailable. Our team ensures replacements or updates are made regularly.
7. How can I renew or extend my IPTV subscription?
You can renew your subscription by placing a new order with the same registered email. Your service will be extended automatically upon activation.
8. What should I do if my device arrives damaged or doesn’t work?
If your streaming device is defective, contact us by email within 3 days of delivery for instructions. We will provide the return address and guide you through the replacement or refund process.
9. Do you sell physical streaming devices?
Yes, we offer premium streaming devices that come pre-tested for quality and performance. Each device is designed to deliver smooth and high-resolution streaming.
10. How long does delivery take for physical devices?
Physical devices are shipped within 1–5 business days after your order is processed. Delivery time depends on your region and the courier’s schedule.
11. Can I return or exchange a device if it’s defective?
Yes, defective or damaged devices can be returned within 3 days of delivery. Please contact us by email to receive the return address and further instructions.
12. Are shipping costs refundable?
Shipping charges are non-refundable. Refunds only apply to the product value, excluding delivery costs.
13. How do I track my device order?
Once your package is shipped, you’ll receive a tracking link from our logistics partner. You can monitor your shipment’s progress online anytime.
14. What is your refund policy for IPTV subscriptions and gift cards?
IPTV subscriptions can be refunded within 48 hours of activation if you experience major technical issues. Virtual gift cards are non-refundable once issued.
15. Can I use a virtual gift card to purchase anything on the site?
Yes, virtual gift cards can be used to purchase any IPTV plan, physical device, or products from our partner IPTV websites.
16. Can I change my subscription plan after purchase?
Yes, you can upgrade or switch your subscription plan. Please contact us by email with your current plan details, and we’ll guide you through the process.
